Privacy Policy

What we collect

• Account details — your email address and authentication credentials, managed by our authentication provider (Supabase).
• Member details you choose to add — your name, street address, suburb and postcode, if you enter them on your Profile. We use your postcode to understand where members are, to set typical conditions for your state in the app and, in future, to show pool shops near you.
• Pool and water data — pool characteristics you enter (volume, equipment, sanitiser type, pump and chlorinator settings), water test readings you log or scan, the doses you mark as added, and photos of water test results you choose to upload.
• Chemicals and spending you record — products you add to My Shed, any prices you choose to type in, and your shopping list.
• Payment information — payments are processed by Stripe. We never see or store your card number; we store only a payment reference and your purchase status.
• Feedback — anything you submit through the in-app feedback widget.

How we use it

• To provide the service: calculating your Pool Health Score, dosing guidance, and keeping your water test history.
• To read water test photos you submit: images are sent to an AI vision service (Anthropic Claude) solely to extract the readings, and the readings are stored against your account. Unless you untick “Keep this photo”, the photo is also kept in private storage in your account as proof of the result. Only you can open it, and you can remove it at any time.
• To read receipts you photograph in My Shed: the image is sent to the same AI vision service (Anthropic Claude) only to find the product lines. The receipt photo is not stored, and nothing is added to your shed until you check and confirm the lines.
• To operate your account, trial, and purchases.
• To improve the product, using aggregated and de-identified data only.

Report links you share

When you share a report link from the Chemistry log, the report (your pool's name and size, recent tests and doses) travels inside the link itself. It is not stored on our servers. Anyone you send the link to can open it without an account, so only share it with people you choose. Your name, email and address are never included.

What we don't do

• We don't sell your personal information.
• We don't share your individual data with pool shops or any third party for marketing. Any future shop-facing insights are aggregated and anonymised — never identifiable.
• We don't show third-party advertising in the app.

Where your data lives

Your data is stored with Supabase (database and file storage) and protected by row-level security — your records are accessible only to your authenticated account. Some service providers (Supabase, Stripe, Anthropic, Resend, Google) may process data outside Australia; we choose providers with strong security and privacy practices.

Access, correction and deletion

You can view and edit your data in the app at any time. In the app, under Profile, you can download a copy of everything we hold about you, and you can delete your account. Deleting removes your pool, water tests, equipment, events, My Shed, your shopping list, saved printout photos and the feedback you sent, and cancels any yearly subscription. It can't be undone. Stripe keeps its own payment records, as the law requires. If you'd rather we do it, or you can't get into the app, email hello@yourpoolmate.com.au and we'll action it within 30 days.

Cookies and analytics

The app uses cookies and local storage to keep you signed in and remember your settings. The website and app also use Google Analytics to count visits and see which features are used (for example, starting a trial or logging a test). Google Analytics sets its own cookies; you can block them in your browser or with Google's opt-out add-on. We don't run third-party advertising trackers in the app.

Emails

We send account emails (such as sign-in links and password resets), a short series of tips during your trial, a weekly test reminder if you choose a reminder day, and a monthly pool report if you've tested that month. They're delivered through our email provider (Resend). The tips, reminder and report emails each have an unsubscribe link, and you can change the reminder and report settings in the app under Profile.

Contact and complaints

Questions or concerns: hello@yourpoolmate.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

We'll update this policy as the product evolves and will note the date of the latest change above.